Terms and Conditions
Version of 25 August 2026
Note on language. This English text is a convenience translation. The legally binding version is the German text at craftkai.com/agb. In the event of any discrepancy, the German version prevails.
1. Scope and provider
(1) These terms apply to all contracts concluded through the website craftkai.com between you and us.
The provider is:
Tomoko Engelbart-Igami, IgamiLab
Chausseestraße 41b, 10115 Berlin, Germany
Email: service@craftkai.com, phone: +49 30 3435-9582
VAT identification number: DE416555623
(2) A consumer is any natural person entering into a contract for purposes that are predominantly outside their trade, business or profession. A trader is a natural or legal person, or a partnership with legal capacity, acting in the course of their trade, business or profession when concluding the contract.
(3) We do not accept terms of the customer that differ from these terms unless we have expressly agreed to them in text form.
2. Subject matter
(1) We offer two kinds of service through this website: the sale of physical goods from the field of Japanese craft, and bookings for workshops and workshop visits at Japanese craft businesses.
(2) We sell workshops in our own name and for our own account. The workshop itself is delivered on site by the craft business concerned, which acts as our vicarious agent for that purpose. Your contractual partner is us alone.
(3) We do not provide travel services within the meaning of sections 651a et seq. of the German Civil Code. In particular we neither arrange nor sell accommodation or transport. Travel, accommodation and travel insurance are your own responsibility.
3. Conclusion of contract
(1) The presentation of goods and workshops on this website is not a legally binding offer but an invitation to place an order.
(2) By submitting your order you make a binding offer to conclude a contract. You can correct your entries at any point before submitting.
(3) We confirm receipt of your order by email without delay. This acknowledgement does not constitute acceptance. The contract is concluded when we declare acceptance in a separate email, or at the latest when we dispatch the goods or send you the booking confirmation for the workshop.
(4) The language of the contract is German. We store the contract text and send you your order details together with these terms and the withdrawal policy in text form with the order confirmation.
4. Prices
(1) All prices shown are final prices in euro.
(2) For goods, prices include statutory value added tax. Shipping costs are shown separately during the order process and are added to the price.
(3) For workshops taking place outside the European Union, the place of supply for VAT purposes is the place where the event is held. German VAT therefore does not apply and is not shown. The price stated is the final price.
(4) The workshop price covers the services described in the respective offer, in particular instruction and materials. It does not cover travel, accommodation, meals or insurance unless the offer expressly states otherwise.
5. Payment
(1) Payment is made using the methods offered during the order process, currently card payment and PayPal. Payments are processed by our payment service provider. We do not collect or store card details ourselves.
(2) We reserve the right not to offer individual payment methods in a particular case.
(3) The amount due is payable immediately upon conclusion of the contract.
(4) Refunds are made using the same means of payment you used for the original transaction unless expressly agreed otherwise. You will not be charged any fees for a refund.
(5) You may only set off claims against us where your counterclaim has been established by a final court decision or is undisputed by us.
6. Delivery of goods
(1) We deliver within Germany only.
(2) The delivery time is stated on the relevant product page. It starts on the day after the contract is concluded.
(3) If an item you ordered is unavailable, we will inform you without delay. If the item is permanently unavailable, either party may withdraw from the contract. We will refund any payments already made without delay.
(4) Where goods are shipped to a consumer, the risk of accidental loss passes to you only when the goods are handed over to you. Where goods are shipped to a trader, the risk passes on handover to the carrier.
7. Retention of title
The goods remain our property until payment has been made in full.
8. Right of withdrawal for goods
Consumers have a statutory right of withdrawal when purchasing goods. The details and conditions are set out in our withdrawal policy, which forms part of these terms.
9. Workshops
(1) No right of withdrawal. Workshops are services connected with leisure activities for which the contract provides a specific date. Under section 312g(2) no. 9 of the German Civil Code, there is no right of withdrawal for such contracts. The cancellation terms below apply instead.
(2) Cancellation by you. You may cancel free of charge up to 30 days before the booked date and we will refund the full price. If you cancel after that point, the full price remains payable and no refund is made. You are entitled to demonstrate that we incurred no loss or a substantially lower loss, in which case the amount owed is reduced accordingly. Please send cancellations in text form to service@craftkai.com.
(3) Minimum number of participants. Where a workshop requires a minimum number of participants stated in the offer, we may cancel up to 14 days before the date if that number is not reached. In that case we refund the full price without delay. No further claims arise, in particular for travel or accommodation costs already booked, unless we are responsible for the cancellation.
(4) Cancellation for other reasons. If we have to cancel a workshop for reasons beyond our control, in particular illness of the craftsperson, natural events or official orders, we will offer you an alternative date. If you do not accept it, we refund the full price. No further claims arise in that case, subject to clause 11.
(5) Rescheduling. A change of date is possible up to 30 days before the booked date subject to availability. There is no entitlement to it.
(6) Attendance. If you do not attend or arrive late, there is no entitlement to a replacement session or a refund. You are responsible for arriving at the venue on time and for holding the documents required to enter Japan. We recommend taking out travel cancellation insurance.
(7) Instructions on site. Where work involves tools, fire or machinery, the safety instructions given by the workshop must be followed. We may exclude participants who disregard those instructions or who are evidently under the influence of alcohol or drugs. No refund is due in that case.
(8) Transfer. Up to 14 days before the date you may name another person to attend in your place. Please notify us in text form.
10. Liability for defects in goods
(1) The statutory provisions of German sales law apply.
(2) Our goods are made by hand. Variations in colour, grain, shape and surface compared with the images shown are inherent in the material and do not constitute a defect, provided they do not impair use and remain within what is customary for handmade work.
(3) For traders, claims for defects become time-barred one year after delivery. Statutory periods remain unaffected in cases of intent, gross negligence, fraudulent concealment of a defect, and injury to life, body or health.
11. Liability
(1) We are liable without limitation for damage arising from injury to life, body or health, in cases of intent and gross negligence, fraudulent concealment of a defect, the assumption of a guarantee, and under the German Product Liability Act.
(2) In the case of slightly negligent breach of an obligation that is essential to the proper performance of the contract and on which you may regularly rely, our liability is limited to the foreseeable damage typical of this type of contract.
(3) Liability is otherwise excluded.
(4) The above limitations also apply to our liability for our vicarious agents and legal representatives.
12. Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.
13. Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected.
(2) If you are a merchant, a legal person under public law or a special fund under public law, Berlin is the exclusive place of jurisdiction for all disputes arising from this contract. For consumers, the statutory places of jurisdiction apply.
(3) Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.